+ Can I change my shipping address after placing an order?
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible
+ Is there a shipping fee for perfume orders?
Yes, there is a flat Rs. 100 delivery charge on each order.
+ How long does it take for my perfume order to be delivered?
Delivery times vary depending on your location. Typically, standard orders are delivered within 1-3 days from the dispatch date.
+ Cash on delivery is available or not?
Yes, Cash on delivery is available you can order now and pay after delivery.
+ Do you offer any discounts or promotions for specific payment methods?
We may occasionally offer discounts or promotions for specific payment methods. To stay updated on our current offers, please check our promotions page or subscribe to our newsletter.
+ What payment methods do you accept for perfume purchases?
We accept a variety of payment methods, including:
eSewa, Fonepay, Khalti and Mobile Netbanking
+ What is your refund policy for perfume purchases?
Our refund policy allows for the return and refund of eligible perfume purchases under certain conditions. Please refer to the following questions for more specific details.
+ How do I initiate a refund for my perfume purchase?
To initiate a refund, please follow these steps:
1. Contact our customer support team within [number of days] days of receiving your perfume order.
2. Provide your order number and a detailed explanation of the reason for the refund request.
3. Our customer support team will guide you through the return process and provide you with the necessary instructions.
+ What are the eligibility criteria for a refund?
To be eligible for a refund, the following conditions must be met:
1. The perfume product must be in its original, unopened packaging.
2. The return request must be made within 3 days of receiving the product.
3. The product must not have been used, sprayed, or tampered with in any way.
4. All original packaging and accessories must be included with the return.
5. The return must comply with our return process and guidelines.
+ Are there any circumstances in which returns are not accepted?
Yes, there are situations in which returns may not be accepted. Returns may be declined if the product has been opened or used, if the return request is made outside the specified timeframe, or if the return does not meet our eligibility criteria. Please review our Return Policy for more details.
+ What should I do if my perfume order is delayed or hasn't arrived?
If you believe your order is delayed or hasn’t arrived within the estimated delivery time, please contact our customer support team. We will assist you in tracking your order and resolving any delivery issues promptly.
+ Where can I contact customer support for shipping and return-related inquiries?
You can reach our customer support team by +977 9864056441, and they will be happy to assist you with any questions or concerns related to shipping and returns.